How can we help?
Search our help center or browse popular topics below, for customers and business owners.
Browse by topic
Jump straight to the area you need help with.
Bookings & enquiries
Contacting businesses and managing requests
Account & profile
Sign-in, passwords and account settings
Beta access
Free business registration
For business owners
Listing setup and dashboards
Listings & reviews
Editing listings and how reviews work
Trust & safety
Verification, reporting and your data
Popular questions
Quick answers to what people ask us most.
How do I create a Reserve & Rest account?
Select "Sign in" in the top menu, then "Create an account" on the sign-in page. You'll need an email address and a password. No payment details are required for a customer account.
How do I contact or book a business?
Open any listing from Explore or Categories to see contact details, booking links and opening hours provided directly by the business. Reserve & Rest connects you to the business; availability and confirmation are handled by them.
How do I list my business on Reserve & Rest?
Choose "List your business" from the menu, and fill in your business and sector details to create a free account. Your profile is reviewed before it goes live.
Is Reserve & Rest free to use for customers?
Yes. Browsing, searching and contacting businesses is always free for customers.
How do reviews work?
Reviews are left by customers after an interaction with a business. We look out for unusual patterns to keep ratings genuine, and businesses can publicly respond to reviews on their profile.
I forgot my password, what do I do?
On the sign-in page, use the link below the form to reset your password. You'll get an email with instructions to set a new one.
Is business registration free?
Yes. Businesses can register and manage their listing for free during the beta. No payment details are required.
Still need help?
Our support team is happy to help with anything else.